Front of house toolkit
Event information
Date: 28th January
Time: 9.30am – 1pm
Organiser: Association for Cultural Enterprises
Venue: Online
Cost: Members: £65
Non-members: £130
Learn how to create positive and memorable visitor experiences with our Front of House Toolkit. Discover why storytelling matters, how to become an effective communicator and how to maximise opportunities for upselling in a way that will improve both the visitor experience and your bottom line. Given recent feedback from members both directly to us and via our new Online Members Forum regarding increasing instances of staff needing to deal with challenging visitor behaviour, how to approach conflict resolution and crowd management with confidence will also feature prominently in the training, This practical workshop will give you the skills to enhance visitor experience, encourage repeat visits and maximise commercial opportunity.
Delivered by Complete Works team – George McLean, Director of Training & Development, and Alyce Paton, Regional Manager.
Full programme with detailed content and timings to follow very soon.
Who is it for?
The course is suitable for anyone new to entry-level positions across the cultural sector, who will be dealing directly with visitors.
In order to support our members at a time where we know budgetary challenges are front of mind, we are offering members the opportunity to purchase tickets for a special price of only £65 per attendee. If, however, cost is a barrier to attending please consider applying for a Bursary – we offer two bursary places at every Online Conference.
Format of the event
This half-day workshop will be a mix of learning, practical work and feedback sessions to encourage networking and sharing of ideas.