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Volunteer Coordinator at Abbotsford

Working Hours: Part Time (Job Share)
ontract: Permanent
Salary: £8,936 – £9,331 per annum
Location: Melrose
Closing date: 22/07/2024

About the Role

This opportunity is for a job share to be worked over 2 to 3 days a week including Thursday and Friday.

The Volunteer Coordinator is responsible for administering and supporting the volunteer programme, with specific responsibility for the recruitment, training and support of volunteers across the organisation, from the historic house and visitor centre to the garden and estates. The Volunteer Coordinator is also responsible for developing new initiatives to engage under-represented audiences (e.g. young people). Working with the Community Engagement Manager, the Volunteer Coordinator ensures that the Trust’s approach to volunteering reflects best practice and aims to provide all our volunteers with a positive and fulfilling experience.

Job Purpose

  • To lead on the recruitment and placement of volunteers across the charity, working collaboratively with colleagues to ensure identification of opportunities and placement of the right people, and maintaining all related administrative systems
  • To work closely with volunteer managers and external organisations to develop volunteering opportunities that are of value to both Abbotsford and the wider communities around Abbotsford and reflect our commitment to broadening diversity
  • To work closely with volunteer managers to develop and provide a range of information, training, support, learning, benefits and engagement opportunities for the Abbotsford volunteers
  • To ensure volunteers are appropriately involved in the organisation and their contribution is acknowledged and celebrated
  •  To evaluate the volunteer programme and compile essential data for on-going improvement,
    reporting and funding

Scope and Accountability
The Volunteer Coordinator reports to the Heritage and Engagement Manager and is responsible for the day to day planning of volunteer recruitment, placement and ongoing support. The Coordinator is in charge of compiling the monthly volunteer rotas, but day to day management and training of volunteers lies within the individual departments and their volunteer managers.

The post holder will work within the aims, policy and priorities set by the Community Engagement Manager. The post holder will liaise closely with colleagues across the charity in identifying and recruiting to volunteering opportunities.

The Volunteer Coordinator is responsible for the following resources:

  • All administration and information systems, publicity and communication documents (paper and electronic) relating to volunteers
  • Monitoring spend and ensuring it remains within budget for volunteer recruitment, reimbursement and engagement activities

Skills an Experience

Knowledge and Experience

  • Knowledge of the role and contribution of volunteers within the charitable sector and demonstrable understanding of volunteer motivation and engagement is essential
  • Ideally some previous experience of volunteer recruitment and management
  • Good understanding of the principles of good customer service (including internal customers)
  • Administration knowledge and experience
  • Highly computer literate and confident user of IT including Microsoft Office applications (Word, Excel, PowerPoint) and databases
  • Numeracy to level required for monitoring expenditure
  • Literacy to level required for drafting communications, advertising copy, information sheets
  • Knowledge of and ideally vocational, professional or academic qualification at SCQF Level 7 or equivalent in a relevant field (e.g. volunteer management, administration, customer service, youth work)

Skills and Abilities

  • Strong practical skills and the ability to creatively solve problems as they arise
  • Good interpersonal skills and the ability to network and build effective working relationships with a wide range of people (potential and actual volunteers, community groups, other organisations)
  • Good planning and organising skills and the ability to prioritise own varied workload whilst subject to unscheduled interruptions
  • Confidence and skills to undertake formal communications
  • Good team working approach and ability to work supportively and collaboratively with a wide range of colleagues
  • Ability to work flexibly and to quickly adapt to changing work situations

Personal Qualities and Requirements

  • Strong interest in and commitment to The Abbotsford Trust’s mission, vision and values
  • Commitment to valuing equality and diversity and an understanding of how it might apply to own role
  • A flexible approach to working hours in line with the demands of the job (including some evenings, weekends and bank holidays)
  • Any other reasonable duties as requested by line manager and commensurate with the post
  • Appointment to the post will require membership of the Protection of Vulnerable Groups (PVG) Scheme

How to Apply

For more details of the role, please download the Volunteer Coordinator Job Description

To apply, either submit your CV or download and complete the Application form, sending it to

Should you have any enquiries or questions about the position, please contact Giles Ingram, 01896 752043 / 07811 100182

Closing date for applications is 9am on 22nd July.

Interviews are scheduled for Thu, 1st August.

Apply now

For more information, to download the recruitment pack and application form, please visit Abbotsford's website.

Abbotsford Website