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Welcome Assistant at Collective

Working Hours: Part Time
ontract: Permanent
Salary: £12/hr (Real Living Wage)
Location: Edinburgh
Closing date: 28/06/24

About the Role

Welcome Assistants form our front of house team dedicated to the visitor experience and every-day running of Collective, including work in gallery spaces, our shop, and coffee Kiosk. You will also support exhibition previews and other events, as well as supporting donations, audience surveys, and maintaining health and safety standards.

Collective operates a seasonal opening model.

Summer (April – September) 7.5 hours per day, 9.30am—5.30pm, with a half-hour unpaid break.

Winter (October – December) 6.5 hours per day, 9.30am – 4.30pm, with a half-hour unpaid break.

Closed period (January – February) We cannot offer guaranteed hours, but if preferred, we can offer an annualised hours contract.

Additional evening and weekend work will be necessary on occasion; this work will be paid at the normal hourly rate and will be additional to the 2 days per week. The role will involve at least one regular weekend day.

The Welcome Assistant’s hours are Wednesday to Saturday 9.30am to 5.30pm. During the closed period in January and February each year we cannot offer guaranteed hours. We may be able to offer ad hoc paid work to support events etc. but this is not guaranteed. Employment continues during January and February each year, and if preferred, we can offer an annualised hours contract based on 10 months guaranteed hours paid in 12 equal monthly instalments.

Skills an Experience


  • Experience of working with the public.
  • Excellent communication and customer service skills.
  • Attention to detail, punctuality and initiative.
  • Ability to communicate enthusiastically with visitors about Collective, its artists, site and exhibitions.
  • Ability to engage with diverse people, particularly where English may not be a first language.
  • Ability to engage with visitors who are new to contemporary art.
  • An interest in, and knowledge of, contemporary visual arts and heritage.


  • Previous gallery or museum experience.
  • Experience of reception, retail or other customer service roles.
  • Hospitality experience /experience of using a coffee machine.
  • Knowledge of the local area.
  • Sensitivity to the nuances of operating a site with a complex history.
  • Awareness of access issues and disabilities.
  • Awareness of Health & Safety requirements

How to Apply

Please email your CV and cover letter (max 1 page), or a short audio recording (max 7 mins) which addresses your suitability for the role, to using the subject line ‘Welcome Assistant application’. Please clearly indicate which days you are available to work.

Audio recordings should be send via WeTransfer by including a transfer link in the body of your email.


Collective strives to ensure that our opportunities are accessible to all and recognises that disabilities and restraints on an individual’s capacity take many forms and are not always visible.

As part of the application process, we invite applicants to complete or adapt the Access Document template available above.

Access Fund

A small fund is available for individuals who need support in the completion of their written application.

This fund could be used to support applicants who identify as having disabilities or caring responsibilities. Funds can be used toward costs such as additional support in the form of a scribe, proof-reader or assistant, childcare or support with care.

Please get in touch to discuss your needs via or 0131 556 1264.

Apply now

For more information and to download the recruitment pack please visit Collective's Website

Collective Website